Self service

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Reset Password

You have reset function on the Maalipot App , that will allow you to reset your pin. This will reset the app access “Just forgot password ? reset”

Unblock your maalipot

To unblock your account,
Please WhatsApp customer care or call the customer care number for assistance. You will be asked a few security Questions

Verify reciepient account

Before transacting on the Maalipot, your account will be verified with a one-time pin (OTP), this will be delivered in a text message or Voice Message


1How does Maali Work?

Maali allows you to make instant, affordable money transfers, Inward country Remittances, Making daily, weekly or monthly Saving, deposits and spending. Using the Maalicard app, you can quickly send funds from Maalipot Online wallets, Payout mobile wallets for airtel and MTN, bank accounts via RTGs, and cash pick-up at ATM with VERVE or Interswitch in Uganda

2 Why Maalicard critical in the world today?

Maalicard is designed as a low-cost global interchange for the development of ethical financial inclusive value-added services, harnessing the ideas and the talents of the financial and technology sectors, to deliver better value and achieve real change and transform of lives and community in varieties of trades. A number of individuals that are unbanked and operate informally.

3How secure is Maalicard?

Maalicard takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app and send it over an encrypted code; it is not accessible to the general public.

4 What is the cost of obtaining a card?

The card costs 25,000/= initial purchase. Card Replacement of the card is 15,000/= per card.

5 How long does it take for me to receive my card from application?

All card holders are required to registrar via the phone and the information is verified in the system before the card is issued. It takes 5 to 10 days for a card to be delivery to recipient from the time of application, verification and printing of the card.

6 What is the security on the card?

The are 3 D cards that are printed with the number of the card holder’s system reference number and also carry unique international BIN. Each card holder is given a 4-digit PIN that should be keep secret from the card.

7 Who qualifies to become a card holder?

Every individual aged 18 yrs., can hold a card for him/herself to buy and extend a card to a minor or family friend. You need to have a national identification document and a registered telephone number. You can register for the services via mobile app or via internet web portal on Please download the app from the web app or smartphone via google play store. “ Maalicard”.

8How do I know my funds are safe?

We are licensed and registered company in Uganda and Tanzania, we pay all taxes and trading licensing requirements as company; We operate as an NEOBANK working in collaboration of an existing bank. Your Money is physically backed up with cash at Housing Finance Bank, which is one of the oldest banks in Uganda and is full regulated to manage a trust /escrow account.

9 Is there a deposit /withdrawal limit on the cards?

Yes, we have published the limits on the website and the agent points, the card holders will also be notified by SMS on their phones. A maximum of 8 cash withdrawals in 24 hours with set limits per user category. The card can hold up to 18 million and the Maalipot 100 m

10What if I am a farmer or a worker on a farm and I want to be paid using the card what can I do?

Advise your buyer /employer to register as a merchant, there are additional benefits for commodity buyers/off-takers and farmers using the Maalicard for agribusiness.

11 What are the requirements for registration as a Merchant?

Preliminary registration is done on smartphone or web portal. Then secondly registration is completed by an officer/agent from our office ( [email protected] ) visiting the premises or taking relevant KYC information from the merchant. On the phone you can register your company intentions. You will be required to first obtaining a maali online account, providing KYC for the individual and then forwarding your company. The app will take the following data:

  • Your Maali Online no,
    Provide you with a merchant registration number,
    Record the business name | business address |postal address |postal address,
    Company registration no or TIN,
    Record of the purpose of account,
    Set a date for your next appoint for completion of the KYC information.
  • 12What do you mean by Value Added Services?

    Card holders can have other services as options on the MaaliWebOnline, such as Maalisave: It allows the card holder to set saving options for a day, week, or months and fixed the withdraws after block of 1, 3, 6, 9 and 12 months. Maalicard Micro Health Insurance: This is voluntary health schemes that enrolls cardholders for third-party health insurance providers; MaaliGroupSave: This allows the card holders to have a summary of their weekly, monthly or annual saving balance consolidated in one report. This covers only group schemes registered as merchants on the Maalicard platform. The service can also host Saving Groups, family saving groups and Investment Clubs.

    13 What are the benefits of the Card holders?

    All card holders have web access to an Maali online account that can be operated on a smartphone or web portal. The same account can be accessed on mobile phone. This will require that holder completes the necessary registration documents and the anti-money laundering requirements. These are the benefits: - Receiving money,
    Low-cost cash transfers
    Saving on Easy Save Monthly cash backs up to 7% p.a for cash balances above 300,000/
    Reduced cash risk and start off of useful credit history
    Multiple account monitoring and control.
    Receive and store up to 18 million on cards.
    80% free movement of cash on Maali ecosystem..

    14 What are your fees and rates?

    Maalicard charges minimum fees, on all transactions and offer P2P free transactions in the maali ecosystem.