“Digital banking” comes with new demands from consumers as more efficient ways of taking service and accessing or completing records and completing financial transactions outside of local branches. Currently, we have a total of 203 million population ( source .eMarketer, March 2021) connected with digital accounts. The figure is likely to grow to 216.8m by 2025. Online banking can be offered by both traditional banking institutions and also the upcoming FINTECHs, they have changed access channel to include mobile devices, debit cards, websites, and the USSD apps.
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